Privacy Policy



ezitick (hereinafter referred to as "Platform," "ezitick," "we," "us," or "our") is a WhatsApp API integration tool owned and operated by eziLINQ L.L.C.-FZ. This Privacy Policy ("Policy") outlines how we collect, use, disclose, and protect your personal information when you access our Platform, use our services, or interact with us.

We value your privacy and are committed to protecting your data. By accessing our Platform or using our services, you agree to the collection and use of information as described in this Policy. If you do not agree with this Policy, please refrain from using our Platform or services.

Definitions

  1. Service: Refers to the ezitick platform and associated tools operated by eziLINQ L.L.C.-FZ.
  2. Personal Data: Data that identifies a living individual (e.g., name, email, phone number) directly or indirectly.
  3. Usage Data: Data collected automatically during your use of the Platform (e.g., IP address, browser type, usage patterns).
  4. Cookies: Small files stored on your device to enhance your experience.
  5. Data Controller: The entity that determines how and why personal data is processed (eziLINQ L.L.C.-FZ).
  6. Data Processor: A third party that processes personal data on behalf of the Data Controller.
  7. User/Data Subject: The individual using our Service whose data is being processed.

Information Collection and Use

We collect different types of information to provide and improve our services, including:

Types of Data Collected

1. Personal Data

We may ask you to provide personally identifiable information, including:

Name and contact details (email, phone number, address).

  • Social media login credentials (if applicable).
  • WhatsApp-associated phone numbers.
  • Location data (with your consent).

This data may be used for communication, support, and promotional purposes.

2. Usage Data

We automatically collect information such as:

  • Device information (e.g., IP address, browser type).
  • Pages visited, time spent, and interaction data.

3. Behavioral Data

Data about your activity across devices, preferences, and interactions with the Platform.

4. Cookies and Tracking

We use cookies to:

  • Track user activity and preferences.
  • Improve user experience.

Examples of cookies:

  • Session Cookies: To maintain your session.
  • Preference Cookies: To store your preferences.
  • Security Cookies: For security purposes.

You can modify your browser settings to disable cookies, but this may affect service functionality.

5. Device Data

We collect information about the devices used to access our Platform, including:

  • Operating system, browser type, and app activity.
  • Unique device identifiers.

6. Contact Lists & Files

Users may upload contact lists or media files for communication purposes. This data is processed to enable the requested functionality.

How We Use Your Data

ezitick uses collected data for purposes including:

  1. Providing, maintaining, and improving our services.
  2. Notifying you about changes or updates.
  3. Offering customer support.
  4. Analyzing service usage to enhance performance.
  5. Sending promotional communications (with opt-out options).
  6. Ensuring compliance with applicable laws and regulations.

Legal Basis for Processing Data (GDPR Compliance)

If you are in the European Economic Area (EEA), our legal basis for processing personal data includes:

  1. Fulfilling contractual obligations.
  2. Your explicit consent.
  3. Legitimate business interests.
  4. Compliance with legal obligations.

Data Retention

Your personal data will be retained for as long as necessary to fulfill the purposes outlined in this Policy. Usage data may be retained for a shorter period unless required for security or legal purposes.

Data Sharing and Transfers

  1. Third-Party Service Providers: We may share data with trusted partners (e.g., payment processors, analytics providers) for service facilitation.
  2. Business Transactions: In the event of a merger or acquisition, your data may be transferred as part of the business assets.
  3. Legal Obligations: Data may be disclosed to comply with legal processes or protect the rights and safety of ezitick and its users.

Data may be transferred to jurisdictions with varying data protection laws. We ensure compliance with applicable legal standards during such transfers.

Security of Data

While we implement industry-standard measures to protect your data, no method of transmission or storage is 100% secure. You acknowledge and accept these risks when providing personal information.

Your Data Rights (GDPR)

EEA residents have specific rights regarding their data, including:

  • Accessing, updating, or deleting personal data.
  • Objecting to data processing.
  • Requesting data portability.
  • Withdrawing consent for data processing.

To exercise these rights, contact us at [email protected].

Third-Party Services

We may use third-party tools for analytics (e.g., Google Analytics, Firebase) and advertising (e.g., Google Ads, Facebook). Each provider’s privacy practices govern data usage.

Children’s Privacy

ezitick does not knowingly collect personal data from children under 18. If we become aware of such data, it will be deleted promptly.

Changes to This Privacy Policy

We may update this Policy periodically. Notifications will be provided for significant changes, and the "last updated" date will be revised. Continued use of the Platform constitutes acceptance of the updated terms.

Contact Us

For questions or concerns about this Privacy Policy, please contact us at:
Email: [email protected]